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Empathy on Resume: Why it Matters and How to Showcase It

As the job market continues to become increasingly competitive, it’s more important than ever to find ways to make your application stand out. One strategy is to showcase your soft skills, including empathy. In this guide, we’ll discuss why empathy is crucial in the workplace, the advantages of empathy, and how you can showcase your empathetic abilities on your résumé.

What is Empathy and Why it is necessary in the Workplace?

Empathy is the ability to recognize, understand, and share the feelings of others. Empathy is essential in our personal and social lives, but it is also vital in the professional world. In the workplace, showing empathy can help build strong relationships with coworkers, clients, supervisors, and it can contribute to positive working conditions.

An empathetic employer can:

  • Respond better to the needs of their employees
  • Respond better to the needs of clients
  • Solve problems more effectively and quickly
  • Contribute to a more positive working environment

Key Benefits of Empathy in the Workplace

Empathy is a valuable trait in any profession, and it can help you develop your soft skills while enhancing your work experience. Here are some of the key benefits of empathy in the workplace:

  • Encourages stronger relationships: Empathetic people build stronger working relationships with clients, peers, and managers.
  • Improves client communication: Effective communication is critical in any job. Empathy can help you build and maintain trust with clients and better understand their situations.
  • Enhances problem-solving skills: Empathetic people tend to be better problem solvers because they can anticipate potential issues and respond to them more effectively.
  • Cultivates a deeper sense of customer service: Highlight your ability to listen to customers, treat them with respect and patience, and seek to understand their needs.
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How to Show Empathy on Your Resume

When writing your resume, consider including examples of moments when you demonstrated empathy. Here are some ways to highlight your empathy:

  1. Use Active Verbs: Use active verbs that suggest empathy, such as “listened,” “considered,” or “empathized.”
  2. Incorporate Examples: Provide examples of a time where you demonstrated empathy. This could be a time that you have kindly communicated with someone or went above and beyond to help them in their time of need.
  3. Employ Soft Skills: Incorporate soft skills, which include empathy, communication, teamwork, problem-solving, and critical thinking. Soft skills give employers insights into how you approach work and interact with others.

Key Takeaways

  • Empathy is the ability to recognize, understand, and share the feelings of others.
  • Empathy can build strong relationships, improve communication, enhance problem-solving skills, and cultivate a deeper sense of customer service.
  • Highlight your empathetic traits by incorporating active verbs, examples of times you’ve acted empathetically, and other soft skills like communication and teamwork.


Why is empathy essential in the workplace?

Empathy is necessary in the workplace because it aids in building strong working relationships with peers, subordinates or supervisors, and clients or customers.

How can I showcase empathy on my resume?

To demonstrate empathy on your resume, you can incorporate active verbs, provide examples, and focus on soft skills that highlight your empathetic traits.

What are some examples of soft skills?

Examples of soft skills include empathy, communication, teamwork, problem-solving, and critical thinking.

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